Refund & Cancellation Policy

Because eBooks are delivered instantly, purchases are generally non-refundable. We will, however, refund you in the situations below.

Eligible for a full refund

• You were charged but the book did not appear in My Library, and our team could not resolve it within 48 hours.
• You were charged more than once for the same order.
• The book file is defective or substantially different from its description, reported within 7 days of purchase.

Not eligible

• Change of mind after the book has been opened beyond the free preview.
• Purchases made with a coupon or during a sale, unless covered by the cases above.

How to request a refund

Raise a support ticket from Profile → Help & Support (choose “Payment issue”), or email support@sbsepustak.in with your order ID within 7 days of purchase.

Timelines

Approved refunds are processed within 5–7 working days to the original payment method. Failed payments that were debited are usually reversed automatically by your bank within the same period.

Cancellation

Orders cannot be cancelled once payment is complete, because access is granted immediately.